Support
Questions, feedback, or a problem with Pulse Orbit? We're happy to help.
📧 Contact
E-Mail: info@hildel.com
Response time: usually within 24–48 hours (Mon–Fri).
Languages: German & English
📋 Please Include
- • Brief error description + steps to reproduce
- • Device (e.g., iPhone 14), iOS version (e.g., 17.5)
- • App version (under Settings → Info or in App Store)
- • Screenshots or short screen recording (if possible)
- • Time of occurrence & timezone (for log comparison)
🚀 Quick Help
- • Restart app & device
- • Check network (WiFi/LTE) and free storage
- • Check for app updates in App Store
- • Reinstall (Warning: local data may be lost)
💳 Purchases & Refunds
In‑app purchases are processed through the Apple App Store. Refunds can only be requested through Apple. More info in the Apple Help.
🔒 Privacy
Information about the processing of personal data can be found in our Privacy Policy.